Client Stories

Non-Profit Organization

The organization had conducted an independent analysis of its strengths and weaknesses and formulated a business plan for the future. As part of this process, it completed a major staff restructuring and identified the need for enhanced leadership skills among key staff members and the Board of Directors.

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Large, Fast-Growing Direct Marketing Company

After a prolonged period of explosive growth, the company experienced a stagnant period marked by high employee turnover and disappointing work performance. The owner/president was consistently drawn into daily operations functions and was frustrated that employee leaders were not taking responsibility for decision-making.

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A Family-Owned Auto Care Business With 58 Locations

Since the company was founded in 1955, it has built a reputation for superior customer service. The company has relied on clear communication, effective teamwork and strong leadership to uphold its tradition of superior service throughout a steadily expanding base of auto care centers. With an average of five stores added per year, the management pool was being stretched and new talent needed to be generated.

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Large Manufacturing Company

Leaders were having trouble implementing the more collaborative style of management that has become expected by younger generations of workers.

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New Hampshire-Based Multi-National Manufacturing Company

With the majority of the company’s leadership age 60 or older, the company needed to enhance its succession planning and organizational development efforts to create an up-and-coming generation of leaders. The company decided to create leaders from within its current workforce rather than launching an expensive search for outside talent.

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