“Sapphire Consulting is the most effective training consultant that we have used. Jim Kimberly brings passion, energy and humor to the job and really understands our people and our company. He doesn’t train ‘by the book’. He’s willing to look at what works and what doesn’t work for our company or even for individual groups and then he customizes his training to meet our needs.”
Area Manager, Retail
Sullivan Tire & Auto Centers
A family-owned auto care business with 58 locations around New England
Since the company was founded in 1955, it has built a reputation for superior customer service. The company has relied on clear communication, effective teamwork and strong leadership to uphold its tradition of superior service throughout a steadily expanding base of auto care centers. With an average of five stores added per year, the management pool was being stretched and new talent needed to be generated.
Sullivan Tire turned to Sapphire Consulting for leadership development support. Over the past 10 years, Sapphire has:
- Trained hundreds of people through Leadership Development, Team Development and coaching programs
- Continuously customized classes and materials to respond to the unique needs of each group of participants
Sapphire continues to work with Sullivan Tire to nurture new management talent and hone management skills. Six of the eight employees who recently completed training with Sapphire have been promoted to management positions. The company reports that Sapphire’s Leadership Development programs are a very effective means of growing the management talent necessary to fuel continued expansion.